To retrieve your Username, click on Forgot Username? Enter the email address associated with your account, along with your Student ID provided to you by your academic institution if you have it. Hit the Submit button and your username will be emailed to you at the email address provided. 


Please note: If you have multiple accounts, the email you receive will include all usernames associated with your accounts. 


To retrieve your Password, click on Forgot Password?, and enter your username and Student ID. A temporary password will be emailed to the address that is on file. 


Once you have accessed your account, you are encouraged to go to My Profile and Change Password tab to create a new password.


Passwords must:

· Contain between 8 – 20 characters

· Begin with a letter or number

· Include at least 1 UPPERCASE letter

· Include at least 1 lowercase letter

· Include at least 1 number

· Include at least one of the following allowable special characters: #, $, @, _!. Other special characters are not permitted for security reasons